Monitoring Service
IT Infrastructure and Cloud Monitoring
One of the most important tasks in IT infrastructure monitoring is timely identification and reaction to possible threats and issues related to the performance of infrastructure and applications.
Monitoring Operations – Maximizing 24/7 IT infrastructure availability
- Proactive monitoring of Websites, Clouds, Servers and Networks, Applications, Databases.
- Prompt detection, classification, and resolution of alerts and incidents
- Early preventive events analysis
- Scheduled maintenance procedures and routines execution
- Proactive infrastructure performance measurement
- Reporting and tracking incidents status
Service Desk – convenient centralized service point for users
- Single point of contact for customer/user inquiries
- Business processes support
- 1st-line support
- Service Delivery coordination and reporting for the IT landscape
- Registration and processing of incidents and requests
- Consultation provision
How do you benefit from our Monitoring Service
- Guaranteed Service Performance level for business-critical applications and systems
- Round-the-clock system monitoring (24/7/365 operation) allows early detection of possible issues and their prompt resolution within the SLA
- Minimize the support effort of 2nd– and 3rd-level teams with a proactive approach to event management
- Registration of incidents in a provider’s or customer’s database
- Effective combination of manual and automatic checks of infrastructure control
